POSITION

Center Charge Representative

DEPARTMENT

Center Charge

OVERVIEW

Lincoln Center for the Performing Arts (LCPA) serves three primary roles: it is the world’s leading presenter of superb artistic programming, is a national leader in arts education and community relations, and functions as the manager of the Lincoln Center campus, which is home to 11 separate resident organizations. LCPA presents over 350 performances annually throughout our different performance series including American Songbook, Great Performers, Live from Lincoln Center, Mostly Mozart Festival, Midsummer Night Swing, Lincoln Center Out of Doors and White Light Festival.

Center Charge Representatives are telephone agents, handling a high volume of calls for Lincoln Center. They are responsible for processing all ticket sales for LCPA’s performance series, LC Kids, family events, Jazz at Lincoln Center, and the Geffen Playhouse in California. There are several annual outbound solicitation campaigns to sell memberships and renew subscriptions. Center Charge Representatives provide exceptional customer service, ensuring that all interactions with Lincoln Center patrons are of the utmost quality. Training will be provided about Lincoln Center and its Guest Care Philosophy.

The Center Charge department is operational all year round. This is a part-time position, with scheduling that can vary weekly and will include daytime, evening, and weekend shifts.

The Telephone Agent position is covered by the Collective Bargaining Agreement (“CBA”) between Lincoln Center for the Performing Arts, Inc., and Local B-751. Terms and conditions of employment are subject to Lincoln Center’s policies and the CBA.

PRIMARY RESPONSIBILITIES

• Fulfilling ticket orders for events at David Geffen Hall, Alice Tully Hall, Juilliard Theater, and other venues on and off the Lincoln Center campus
• Outbound sales and solicitation support on specific campaigns as assigned
• Providing customer service phone support on Lincoln Center venues, events, and performance series
• Provide high level customer service to all patrons

QUALIFICATIONS

• Excellent telephone manner
• Strong interpersonal and verbal communication skills
• Customer service experience
• Phone solicitation experience a plus
• Basic knowledge of computers, including Word and Excel
• Flexible availability is a must, including being able to work both on weekends and weekdays as needed

SUBMISSION PROCEDURE

Please submit a resume to [email protected] and list Center Charge Representative in the subject line.

Internal Candidates should contact a member of the Human Resources Department directly.

It is the policy of Lincoln Center to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law.

LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.